1.Return/Exchange Address
Address: 22 Dudley Rd., Wayland, MA 01778
Phone: TBD
2.Return/Exchange Shipping Costs & Policy Guidelines
Reason for Return/Exchange | Freight Bearer | Key Notes |
Product quality issues (damage/malfunction, etc.) | Merchant | Pay shipping upfront first. After we inspect the returned item, contact support to claim reimbursement with your shipping label/payment proof (standard shipping only). |
Wrong item/Missing item/Description mismatch | Merchant | Return or reshipment is available. All related shipping costs will be covered by our store. |
7-day no-reason return (product intact) | Customer | Product must be unused, in original packaging, and eligible for resale. |
Personal reasons (wrong choice/dislike, etc.) | Customer | For non-product issues past the no-reason window, returns require mutual agreement. Shipping cost is your responsibility. |
